Why us


What sets us apart? What is our competitive advantage?

  • We have a unique ability to bridge the strategic with the tactical.
  • Strategic best practices and how they apply to the client’s call/contact centre is identified early on in the process.
  • Your staff is intimately involved in the discovery process with the consulting team so as opportunities are identified, they are addressed immediately and you start to see results much quicker than with a traditional approach.
  • The foundation for change is set in the discovery phase with on-site partner experts working hand-and-hand with client staff. This begins to build the bridge from the strategic recommendations to tactical implementation.

Client Specific Detailing & Execution

Extensive Understanding

Extensive understanding of the business process of the Manufacturing & Services Industry.


Successful track record of conceptualizing, building & stabilizing large programs and processes.

Experienced Consultant

Industry-wise expertise of consultants.

Practical Knowledge

Hands-on workshop style training sessions.

Training Consultants

Training focuses on the projects themselves, with consultants leading the teams, hands-on.

Sufficient Time

Allot sufficient time for project guidance between the training sessions so that learning becomes an ongoing activity, project completion – a pleasure.

Experienced Trainers

Master Black Belt Lean and Six Sigma trainers.


The expertise of faculty available unmatched by our competitors.